Downloadable computer software, namely, a management system to collect, organize, correlate, integrate, gather, capture, generate, analyze, and disseminate information, records, reports, and data, provide data sharing, access and integrate other databases, provide secure information exchange, facilitate project management, report and generate geographic information system (GIS) mapping, track infrastructure capacity and capability, track and manage personnel, provide a personnel directory, track crime assessment, identify and track location and other geographic information, and create, store, access, update, and organize electronic reports, provided via a global computer network and portable and wireless networks and various platforms across multiple forms of media, all in the fields of preventing, planning, coordinating, monitoring, responding to and managing events, activities, and incidents related to crime-prevention, law enforcement, public safety, and crisis management

providing customer support services, namely, providing training on the use of computer software, hosted computer services, and web-based systems via a global computer network, portable and wireless networks, and on-site support; Educational services, namely, providing training on the use, maintenance and installation of computer software, hosted computer services and web-based services; Educational services, namely, providing training on the use of a computer software management system to prevent, plan, coordinate, monitor, respond to and manage events, activities, and incidents related to crime-prevention, law enforcement, public safety and crisis management

computer services, namely, hosting and maintaining for use by others an online and primarily non-downloadable computer software management system and technology to collect, organize, correlate, integrate, gather, capture, generate, analyze, and disseminate information, records, reports, and data, provide data sharing, access and integrate other databases, provide secure information exchange, facilitate project management, report and generate geographic information system (GIS) mapping, track infrastructure capacity and capability, track and manage personnel, provide a personnel directory, track crime assessment, identify and track location and other geographic information, and create, store, access, update and organize electronic reports, all in the fields of preventing, planning, coordinating, monitoring, responding to and managing events, activities, and incidents related to crime-prevention, law enforcement, public safety, and crisis management; Computer services, namely, providing a web-based service and interactive website featuring primarily non-downloadable computer software and technology that collects, organizes, correlates, integrates, gathers, captures, generates, analyzes, and disseminates information, records, reports, and data, provides data sharing, accesses and integrates other databases, provides secure information exchange, facilitates project management, reports and generates geographic information system (GIS) mapping, tracks infrastructure capacity and capability, tracks and manages personnel, provides a personnel directory, tracks crime assessment, identifies and tracks location and other geographic information, and creates, stores, accesses, updates, and organizes electronic reports, all of which can be accessed and updated by users and are in the fields of preventing, planning, coordinating, monitoring, responding to and managing events, activities, and incidents related to crime-prevention, law enforcement, public safety, and crisis management; Installation, updating and maintenance of computer software and databases; Customizing computer software; Providing customer support services on the use of computer software, hosted computer services, and web-based systems via telephone call centers, a global computer network, portable and wireless networks, and on-site support, namely, help desk services, troubleshooting in the nature of diagnosing computer hardware and software problems, and 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems and web applications