Online non-downloadable software and software-as-a-service for use in management of electrochromic window and glass installations; online software for window and glass system control via mobile devices, for user management, for system security, for system optimization, programming and analytics, and for customer support; software as a service (SAAS) services featuring software for updates, installation, user authentication, remote security, and instructions for use of an electrochromic window and glass system; software as a service (SAAS) services featuring software for optimization and diagnostic analysis and energy efficiency analysis and usage optimization of an electrochromic window and glass control system; technical support services, namely, troubleshooting of software associated with electrochromic windows and glass; consulting in the nature of automation and optimization of electrochromic windows and glass systems; Downloadable software, mobile software applications for use with system control, user management, system security, system optimization, programming and analytics, and for customer support in connection with electrochromic windows and glass; Installation, maintenance and repair services for electrochromic windows and glass; Providing information regarding the maintenance care, installation, and repair of electrochromic windows and glass; consultation services regarding the maintenance care, installation, and repair of electrochromic windows and glass; technical advice related to the installation of electrochromic windows and glass