Downloadable and recorded computer software and application software in the nature of business enterprise software for use by business enterprise to automate business operations, business process organization, and business process, using artificial intelligence and machine learning to automatically recognize and translate spoken language into to text, for the purpose of providing customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for controlling and managing communications, business databases, and business information; Downloadable and recorded computer communication software or application in the nature of business enterprise software for use by business enterprise to automate business operations, business process organization, and business process, using artificial intelligence and machine learning to automatically recognize speech spoken in any one of multiple languages, for the purpose of providing customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers, text recognition, machine learning, and artificial intelligence software for automated customer support

Software as a service (SAAS) or platform as a service (PAAS) in the nature business enterprise software for use by business enterprise to automate business operations, business process organization, and business process, using artificial intelligence and machine learning to automatically recognize and translate spoken language into text, for the purpose of providing customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for controlling and managing communications, business databases, and business information; Software as a service (SAAS) or platform as a service (PAAS) in the nature business enterprise software for use by business enterprise to automate business operations, business process organization, and business process, using artificial intelligence and machine learning to automatically recognize speech in any one of multiple languages, for the purpose of providing customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers, text recognition, machine learning, and artificial intelligence software for automated customer support