Platform as a service (PAAS) and cloud computing featuring software used to host, manage, develop and maintain applications, software and websites for managing and implementing virtual desktop infrastructures, for virtual desktops and applications, for virtualization technology software, and remote management and delivery services of real-time data to computers, handheld computers, and mobile electronic devices; Providing temporary use of on-line non-downloadable virtual desktop infrastructure software that allows end users to store multiple endpoint device data, documents and archived e-mails via virtual desktop that is hosted on remote hardware, and providing temporary use of on-line non-downloadable infrastructure-as-a-service software for providing virtualized network storage of documents and archived e-mails that is hosted on remote hardware; Software as a service (SaaS) featuring software for providing a customer service software platform to enable interaction between customers and service representatives to resolve product issues; Technical support services, namely, troubleshooting in the nature of diagnosing computer software problems