Medical call center services; providing 24/7 support to hospitals, physicians, and community health centers for inbound and outbound clinical and non-clinical call handling, namely, answering services, virtual front desk services in the nature of serving as first point of contact or telephone receptionist handling incoming calls from patients, handling appointment scheduling and verifying medical insurance; and post-discharge services, namely, conducting patient satisfaction surveys

telephone nurse triage in the nature of conducting medical evaluations for patient triage via telephone; post-discharge services, namely, nurse conducted calls to discharged patients to check on their recoveries, medications and post-discharge needs