Prior authorization services, namely, a pull-through service that provides monitoring or watching of prior authorization requests via a technology platform to provide real-time notification if a prior authorization has lingered. Service is inclusive of follow-up support on prior authorization decisions and appeals provided by calling the prescriber or insurance plan to assist in trying to move the prior authorization along. Provider notifications will appear in the task list of the electronic health systems (where applicable)

Platform as a service (PAAS) services, namely, a non-downloadable software platform, for use in the medical and insurance fields, for monitoring prior authorizations and providing notifications if a prior authorization has lingered