Software as a Service ("SaaS") and cloud-computing services, namely, providing temporary use of on-line non-downloadable cognitive intelligent and artificial intelligent augmented chat platform for human and digital service desk and customer support agents, on-line non-downloadable cognitive intelligence computer software and web applications, natural language processing software, semantic understanding computer application software that interacts with users and interprets and understands user instructions, speech recognition computer application software, and autonomic resolution systems composed of computer hardware and applied software that enable computer systems to learn from, mine, categorize data and other inputs, and learns from human interactions when automation is not possible or available; Software as a Service ("SaaS") and cloud-computing services, namely, providing temporary use of online non-downloadable software, non-downloadable computer software applications, and web-based applications for combining autonomic, cognitive, and conversational artificial intelligence computerized engineering technology that integrates natural language processing (NLP), computational linguistics (CL), information retrieval (IR), and machine learning (ML) which is capable of understanding general human queries and formulating responses through a cognitive user interface which allows human users, employees, and businesses and digital artificial intelligence agents and bots to capture, organize, interpret data, trigger tasks, and formulate responses for use in the fields of human and digital service desk and customer support and business and enterprise process automation