Business training featuring identifying, maturing and fostering excellence in organizations' characteristics in providing most value to customers, employees and related service providers; education services, namely, providing mentoring, tutoring, classes, seminars and workshops in the field of business and distributing training material in connection therewith, all featuring building superior organizations by identifying and maturing the typically unquantified characteristics of organizations that provide the most value to customers, employees and related service providers by fostering excellence within those areas where the personal interactions occur in customer transactions and interactions, in the work environment, at the point of service delivery and thereafter