Apparatus for recording, transmission, reception, processing or reproduction of sound, images and/or data; Downloadable computer software for the optimization of data and computer hardware; Computer software downloaded from the Internet for the optimization of data; Downloadable computer software and telecommunications apparatus, namely, modems to enable connection to databases and the Internet; Downloadable computer software to enable searching of data; Downloadable computer software for data processing; Encoded smartcards containing programming used for the optimization of data; Smart cards containing programming used for the optimization of data; Audio tapes, audio cassettes, audio discs featuring programming used for the optimization of data; Audio-video tapes, audio-video cassettes, audio-video discs featuring programming used for the optimization of data; Video tapes, video cassettes, video discs featuring programming used for the optimization of data; CDs, DVDs featuring programming used for the optimization of data; Electronic publications, downloadable, namely, articles, white papers, and blog posts in a variety of industries, featuring general human interest content; Radios; Downloadable computer programs for optimization of data; Downloadable application software for optimization of data; Communications equipment, namely, hardware for assisting with customer inquiries customizable to adapt to a variety of service providers; Computer hardware; Downloadable software for optimization of data relating to customer service management

Scheduling, organising and confirming appointments and meetings for others; Conducting business surveys and the analysis and reporting thereof; Business evaluation and appraisals of business performance and customer satisfaction; Business research and analysis relating to a business' performance and customer satisfaction levels; Business customer relationship management; Market research; Business services, namely, business consultation services; Information and data processing services; Information services relating to business and commerce provided by means of telecommunication networks; Compilation, analysis, retrieval and provision of business information in the field of customer relationship management; The provision of information, advice and consultancy services relating to all of the aforesaid

Telecommunications services, namely, electronic transmission of information; Communication services, namely, electronic transmission of information; Services for the electronic transmission of information; Electronic data interchange services; Electronic transmission of information, including web pages, computer programs and any other data; Providing user access to the Internet; Providing telecommunications connections to the Internet or databases; Telecommunication access services; Broadcast services, namely, audio and video broadcasting over the internet; Broadcasting of a telephone call in real time via an Internet website; Telecommunications network services, namely, providing data transmission services; Electronic messaging services and automated electronic messaging services including voice, text, electronic mail, instant and online electronic messaging services; Provision of access to electronic messaging services; Professional technical consultancy services relating to telecommunications networks, apparatus and instruments and to the Internet; Professional consultancy services relating to telecommunications and Internet communications; The provision of information, advice and consultancy services relating to all of the aforesaid

Graphic design for the compilation of web pages on the Internet, namely, creating and designing websites; Creating and maintaining web sites; Hosting the web sites of others; Installation and maintenance of computer software; Computer programming; Writing, development, updating and design of computer software; Rental and leasing of computers and data processing installations and of apparatus and installations for use therewith; Planning and design services all relating to telecommunications networks, apparatus and instruments and to Internet sites for others; Computer systems integration services integrating customer service platforms to webpages and data systems; Computer network configuration services for digital customer service platforms; Software as a service featuring software for optimization of data relating to customer service for service providers; The provision of information, advice and consultancy services relating to all of the aforesaid