Computer software for use by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; Computer software for business process management (BPM); Computer software for customer relationship management (CRM); Computer software for use by businesses to facilitate workflow processing; Computer software for use by businesses to facilitate case management

Providing use of non-downloadable software for use by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; Providing use of non-downloadable software for business process management (BPM); Providing use of non-downloadable software for customer relationship management (CRM); Providing use of non-downloadable software for use by businesses to facilitate workflow processing; Providing use of non-downloadable software for use by businesses to facilitate case management; Computer system configuration and analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems; Scientific research and technology consultation in the fields of artificial intelligence, knowledge discovery, pattern learning and recognition, cognitive science, and computer-human interaction; scientific and technological services, research and design in the field of integrated system architecture that enables the rapid development of mixed-initiative and adaptive systems; research, development and design of computer software in the fields of artificial intelligence, machine learning, decision support, systems performance evaluation, and simulation and training