Platform as a service (PaaS) and software as a service (SaaS) featuring computer software platforms to allow users to perform electronic business transactions via a global network; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for creating and automating electronic communications featuring computer software platforms for use in sales and marketing automation and customer communication; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in creation, management, deployment, monitoring and analysis of messaging application marketing campaigns; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in customer relationship management (CRM); platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in enabling automated customer relationship management (CRM); platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for electronic management of customer service and customer support communications; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in communicating directly with customers over the Internet, namely, chatbot services and live chat services; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for organizing information on customer identity, customer preferences, and customer purchasing behavior; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for direct marketing, namely, managing direct marketing campaigns and creating direct marketing materials; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for marketing automation and customer communication for use in facilitating communication in the marketing and advertising fields; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in customizing user interfaces; providing temporary use of online non-downloadable software application development tools; online non-downloadable software for creating and automating electronic communications for sales and marketing automation and customer communication; providing online non-downloadable software for creating and automating electronic communications for use in facilitating interaction between humans and machines; software as a service (SaaS) services featuring software for simulating conversation with humans via the internet; online non-downloadable software used for digital virtual agents, intelligence agents, natural language processing, and business automation, namely, automated electronic communications software; software as a service (SaaS) services featuring software used for management, automation, and recording of customer service and sales, namely, software for use in database management, for use in data analytics; software as a service (SaaS) services featuring software for use in management of customer and user inquiries through websites, namely, automated chat and communication software; online non-downloadable software for use in managing messaging applications; software development, design, and programming; providing online non-downloadable software for use in marketing database management and management of direct marketing communications, namely, messenger marketing, internet notifications, and email marketing; providing online non-downloadable software for use in management of sales and marketing contacts databases