Computer programs for remote assistance, teleconferencing, video conferencing, audio conferencing, viewing digital contents, transmitting sounds, images, text and data via the internet, chatting and text messaging over network, and configuration of mobile computers, personal computers, smartglasses, and personal digital assistants; computer programs for remote communication between the field worker and remote expert; computer programs for calls and information exchange between field worker and remote expert; computer programs to deliver streamed live video; computer programs to send, receive, edit, and store still images; computer programs to display the entire desktop screen or any application window of remote expert's computer to field worker's computer; computer programs for sending text messages; computer programs to take pictures and videos with wearable device such as smartglasses with camera function and store them; computer programs to view image files, video files, PDF files

Cloud computing featuring software for use in fault diagnosis, inventory control, construction schedule control, and process management; providing computer programs on data networks, namely, providing temporary use of non-downloadable computer software for fault diagnosis, inventory control, construction schedule control, and process management