Computer software for business information and communications management, business database management, customer service management and management of customer relations all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Computer software for marketing services, namely, supporting and managing the collection, curation, optimization, and analysis of customer feedback, social media content, and user generated content, and for promotion of e-commerce web sites; Computer software for use by e-commerce retailers to implement, customize and manage loyalty programs; software for use by customers of e-commerce retailers to access and manage loyalty program data relating to the customers' loyalty program status and permitting customers to perform loyalty program transactions via a global computer network

Marketing the goods and/or services of others via an online non-downloadable software platform

Providing on-line non-downloadable software for marketing services, namely, the collection, curation, tracking and management of customer feedback, user generated content, and social media content, and for promotion of e-commerce web sites; software as a service (saas) services featuring software for marketing services, namely, the collection, sending, tracking and management of customer feedback, user generated content, and social media content, and for promotion of e-commerce web sites