Electronic instructional, educational, teaching and presentation materials, namely, booklets, posters, flash cards, presentation cards, books, handbooks, course materials, brochures, articles, manuals, guides, exercise information sheets, catalogues and newsletters, all downloadable and/or recorded on computer media, in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Pre-recorded CDs, DVDs and optical discs containing topics related to labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Electronic publications, namely, newsletters, all downloadable and/or recorded on computer media, in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Electronic research reports, survey reports, statistical reports, audit and evaluation reports, all downloadable and/or recorded on computer media, in the field of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony

Printed instructional, educational, teaching and presentation materials, namely, booklets, posters, flash cards, presentation cards, books, handbooks, course materials, brochures, articles, manuals, guides, exercise information sheets, catalogues and newsletters in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Printed publications, namely, newsletters, in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Printed research reports, survey reports, statistical reports, audit and evaluation reports in the field of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony

Promoting and raising public awareness of workplace conflict; Promoting and raising public awareness of the benefits of a respectable workplace; Developing and implementing support products, services and programs to assist workplaces and organizations to develop and implement conflict management programs, policies and procedures; Providing an information system of databases offering resources in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Public policy research and development services; Public policy research and development services in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony

Designing, developing and providing educational courses, workshops, seminars, webinars, classes, symposia, conferences, conventions and training programs for persons seeking training in the field of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Publishing of CDs, DVDs, optical discs, electronic and printed publications in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Conflict management and resolution services, namely life coaching and instruction in the fields of workplace conflict management and resolution

Conflict management and resolution services in the nature of consultation for identifying causes and impacts of conflict and providing suggestions for resolution; Crisis intervention, namely, providing emotional and supporting counseling to victims of workplace conflicts; Developing and implementing interpersonal conflict management programs, policies and procedures; Mediation services; Medication services in the fields of workplace and interpersonal conflict; Consulting in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Providing information in the fields of personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, and implementation of best practices of respectable workplace and interpersonal harmony; Promoting and raising public awareness of interpersonal conflict; Providing emotional counseling and emotional support services for victims of workplace and interpersonal conflict; Arbitration services; Arbitration services in the fields of workplace and interpersonal conflict; Providing a website in the fields of personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, and implementation of best practices of respectable workplace and interpersonal harmony; Conducting, providing, developing research studies and reviews in the fields of personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, and implementation of best practices of respectable workplace and interpersonal harmony; Developing and organizing research working groups and research groups in the fields of personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, and implementation of best practices of respectable workplace and interpersonal harmony; Providing an information system of online databases offering information resources in the fields of personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and aribitration for the foregoing, and implementation of beast practices of respectable, personal workplace relationships and interpersonal harmony