Downloadable mobile applications and computer software for enabling, facilitating, planning, personalizing, optimizing, and customizing collaboration and communication, for booking and managing appointments, for producing notifications and reports, and for use in predictive analytics, predictive complex event processing, customer relationship management (CRM), sales performance management, sales automation, marketing automation, customer service and support, customizable marketing and advertising, social media management and publication, mobile and computer software application development and customization, and business analytics in the fields of education, corporate social responsibility, philanthropy, charitable giving, employee giving, volunteering, grant management, pledge processing, campaign management, advocacy, fundraising, marketing, promotion, sales, customer information, non-profit organizations, and customer relationship management; computer software, namely, downloadable software development tools for the creation of mobile internet applications, web applications, websites, and client interfaces; downloadable software for generating embeddable code for the purpose of creating, customizing, deploying, scheduling, tracking, analyzing, testing, measuring, and managing online content on users' websites, on social media websites, and other online forums; computer software for computer system and application development, deployment, and management; computer operating programs, recorded; interfaces for computers and mobile devices; computer software that provides web-based access to applications and services through a web operating system or portal interface