A cloud based customer management system for the restaurant industry that provides for biometric authentication, card swipe authentication, ordering via Alexa, advance reservations, online and mobile ordering, placing orders through hand held devices and table-top mounted devices, calling a restaurant manager from a device, and including an integrated loyalty program and guest pivot and information tracking. A cloud based payment processing system for the restaurant industry that provides for customers to split checks, split payment of items, with integrated payment processing and gift card processing, the ability to void items and checks, and apply discounts to items and checks, and the ability to apply timed or automatic discounts and re-open closed orders. A cloud based management system for the restaurant industry, including table layout and management, programming multiple menus per location and profit center, designating multiple locations and regions, managing menus by brand, region and location with the ability to customize each, real time data syncing from engaged devices, integrated kitchen display system, kitchen server notifications, workflow management for restaurant industry segments, integration with business intelligence software and data providers, importation of data from existing point of service products, real time reporting, suggestive intelligence for selling products, intra-organization gamification, real-time demand forecasting, payroll processing, accounting, inventory management and inventory ordering