Software and hardware for business continuity of telecommunications services, namely, software for a web-based portal for managing routing of calls to a secondary endpoint when a primary endpoint becomes unavailable, and QoS routers to facilitate switchover to a wireless internet connection when a primary internet connection becomes unavailable

Telecommunications services in the field of facilitating communication networks, namely, local and long distance telephone services, online facsimile transmission services, unified messaging services, voice mail services, providing telephone features in the nature of call processing, providing telephone features in the nature of call waiting, and voice over Internet protocol (VOIP) services; mobile, web-based, and fixed-line telephone communication services, facsimile transmission and retrieval services; mobile, web-based, VoIP and fixed-line telephone communication services with various telephone features, namely, dedicated toll-free, vanity or local numbers, voicemail, multiple mailbox extensions, telephone message notification, fax capabilities, detailed call reports, call waiting, call identification, call forwarding, find-me/follow-me, and message waiting; SIP trunking service in the nature of voice over Internet protocol (VOIP) service; hosted web-based wireless broadband communication services; hosted web-based PBX service, hosted cloud-based PBX service; enterprise voicemail and telephone voice messaging service; business continuity telecommunications service in the nature of digital network telecommunications services; providing voice communication services via the internet; device mobility features and service, namely, hosted PBX services in the nature of facilitating PBX calls to and from a device running software phone applications; voicemail services in the nature of transmitting voicemails to emails; video conferencing services; desktop and data sharing services in the nature of electronic data transmission; web meeting services in the nature of videoconferencing services provided via the internet; transmission of messages across multiple devices and media types using call control and speech recognition technology; all the foregoing services not offered or sold through consumer-oriented brick and mortar retail, or online retail channels of trade