smart product/device platform service provider, namely, backend as a service (BAAS) featuring computer software platforms for hosting, managing, and maintaining smart device programming, communication, control, functional development, data storage and access including access from websites, mobile apps, chatbots, and voicebots; application service provider featuring application programming interface (API) software for integration of video content into websites; natural language processing; natural language understanding; design and development of wireless communication systems for transmission and reception of text, voice, data and video; speech and speech recognition technical services; text to speech technical services; natural language human-machine interfaces and predictive assistance technologies; providing temporary use of online, non-downloadable computer software applications for controlling devices, collecting and analyzing device and user data for manufacturers and users of smart product/devices