Computers; computer servers; computer hardware for data storage; computer peripheral devices; telecommunication machines and apparatus, namely, telephones, network routers and cellular transmission towers; telecommunication machines and apparatus, namely, wireless communication devices for voice, data and image transmission; telecommunication machines and apparatus, namely, apparatus for recording, transmission and reproduction of sound, images and data; Downloadable computer software for data mining, data tracking, data analysis, and database management to improve operational efficiency for contact centers; Downloadable computer software for collecting and analyzing information, data and content to improve operational efficiency for contact centers; Downloadable computer software for searching, identifying, collecting, aggregating, filtering, ranking, processing, merging, visualizing, storing, sharing, managing, reporting and analyzing data and content to improve operational efficiency for contact centers; Downloadable computer software for storing, querying, and sharing functionality to improve operational efficiency for contact centers; Downloadable computer software for accessing, analyzing, automating, bookmaking, collecting, displaying, distributing, editing, identifying, indexing, linking, modifying, organizing, processing, retrieving, searching, sharing, storing, transferring, transmitting, and viewing content, data, digital assets, documents, records, and information to improve operational efficiency for contact centers; Downloadable computer software for providing, managing, operating a chatbot for conducting computer generated conversations with users to improve operational efficiency for contact centers; Downloadable computer software for using and providing artificial intelligence to improve operational efficiency for contact centers; Downloadable computer software for artificial intelligence, machine learning, deep learning, statistical learning and data mining to improve operational efficiency for contact centers

Business management analysis or business consultancy; marketing research or analysis; providing information concerning commercial sales; business management and organization consultancy; compilation of information into computer databases; providing business assistance to others in the operation of data processing apparatus namely, computers, typewriters, and other similar office machines

Educational and instruction services, namely, providing classes and workshops in the fields of arts, crafts, sports; arranging, conducting and organization of seminars; non-downloadable electronic publications in the nature of newsletters, journals and books in the fields of computers, chatbots and telecommunication; open-access publishing services, namely, publication of electronic books and journals; electronic desktop publishing for others

Providing temporary use of non-downloadable software for language translation; Software as a service (SAAS) services featuring software for language translation; Computer programming services; computer rental services; server hosting; rental of web servers; optimization services for computers, namely, computer networks and computer software configuration, installation of computer software, maintenance and upgrading of computer software, namely, enhancing functions of computer software, changing or adding of functions for computer software, and providing information thereon; software as a service (SAAS) featuring software for improving operational efficiency of contact centers; consulting services in the fields of selection, implementation and use of computer hardware and software system for others; consulting services in the field of selecting, implementing, using and providing computer hardware and software for creating and simulation artificial chatbot conversations and messaging; computer system consulting and advisory services, namely, consultation about the field of artificial intelligence, chatbots and call centers