software as a service (SAAS) featuring software for use in the field of customer experience management and enterprise feedback management; software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, analyzing, and predicting customer and employee feedback and data to improve customer and employee satisfaction, business operations, and business productivity; software as a service (SAAS) featuring software for gathering and aggregating data from multiple sources to resolve customer identities and provide a holistic view of a customer, business unit, or employee experience or journey;software as a service (SAAS) featuring software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along customer or employee lifecycle or journey; software as a service (SAAS) featuring software for enabling solicitation of feedback from diverse channels