Conducting quality assurance surveys in hospitals to determine service quality; Conducting employee surveys for others for purposes of improving employee performance and morale; Business analysis and management consulting for healthcare providers and related businesses, including analysis relating to the inpatient experience of health care facilities; Providing business information, namely statistical data solutions for benchmarking performance of health care facilities; Providing business information, namely, solutions relating to improvement in inpatient experience and patient care; Providing solutions relating to improvement in revenue for business purposes; Providing business solutions that guide patient-centered care; Business services, namely, conducting patient satisfaction surveys in the health care or medical fields and providing business consultation for the improvement of patient satisfaction; Monitoring patients' experience of care on a realtime basis in the field of healthcare for business purposes to improve customer outcomes and satisfaction