business consulting services in the field of customer experience management, enabling organizations to improve experiences through engaging in interactive communications with customers and employees, distributing data throughout a business, measuring impact, and leveraging data at scale for analysis of customer and employee satisfaction; business information services in the field of customer experience management, enabling organizations to improve experiences through engaging in interactive communications with customers and employees, distributing data throughout a business, measuring impact, and leveraging data at scale for analysis of customer and employee satisfaction; consumer, business and employee survey services; consumer and business market research and consulting related thereto; social media strategy and consultancy, namely, assisting clients in analyzing, responding to, and making process improvements based on social media data; business consulting services