Computer software and computer software applications and downloadable computer software and computer software applications, namely, combining autonomic and cognitive artificial intelligence computerized engineering technology for providing management, control, information, support and answers to search queries relating to information technology, human resources, finance, business operations and business infrastructure and connected computer apparatus for automatically and autonomously responding to and resolving informational technology, human resources, finance, business operations, and business infrastructure issues and tasks; cognitive intelligence computer systems composed of computer hardware, natural language processing software, semantic understanding computer application software that interacts with users and interprets and understands user instructions; speech recognition computer application software; autonomic resolution systems composed of computer hardware and applied software that enable computer systems to learn from, mine and categorize data and other inputs; downloadable software for object oriented programming; computer application software for logic programming, database management and word processing

Software as a Service ("SaaS") and cloud-computing services, namely, non-downloadable software for combining autonomic and cognitive artificial intelligence computerized engineering Technology for providing management, control, information, support and answers to search queries relating to information technology, human resources, finance, business operations and business infrastructure and connected computer apparatus for automatically and autonomously responding to and resolving information technology, human resources, finance, business operations and business infrastructure issues and tasks; Software as a Service ("SaaS") services and cloud-computing services, namely, non-downloadable software that interacts with users and interprets and understands user instructions; Software as a Service ("SaaS") services and cloud-computing services, namely, speech recognition computer application software, and autonomic resolution systems composed of computer hardware and applied software that enable computer systems to learn from, mine and categorize data and other inputs; providing temporary use of on-line, non-downloadable software and web applications for assisting users in obtaining information and navigating through support services and help desk services, all in the field of cognitive intelligence and artificial intelligence; providing a web hosting platform for end customers' computing infrastructure; computer services, namely, remote and onsite management of the information technology systems of others; providing virtual computer systems and virtual computer environments through cloud computing