Design and development of computer software for content management, commerce, multi-channel marketing and experience management; Technical support, namely, monitoring technological functions of computer network systems to report on social media, brand awareness, customer loyalty and related web monitoring activities; Technical support services, namely, 24/7 monitoring of network systems, servers and web and database applications and notification of related events and alerts; Providing a web site featuring temporary use of non-downloadable software allowing web site users to manage the experience of their customers and their marketing activities including optimization, analytics, commerce, message delivery via email, SMS, MMS and content management for web, mobile, print, and social experiences; Cloud computing featuring software for use in enabling web site users to manage the experience of their customers and their marketing activities including optimization, analytics, commerce, message delivery via email, SMS, MMS and content management for web, mobile, print, and social experiences; Computer software consultation regarding the end business objectives behind such software; Design of computer machine and computer software for commercial analysis and reporting; Data automation and collection service using proprietary software to evaluate, analyze and collect service data