Diagnostic services for medical equipment provided over a computer network; technical support services provided over a computer network, namely, monitoring the usage and performance of medical equipment, tracking the usage of medical equipment, trouble-shooting of medical equipment and providing maintenance recommendations for medical equipment; computer services, namely, updating software used by medical equipment over a computer network; providing an online-interactive website which allows users to access information pertaining to medical equipment, namely, replacement part information, part order history, warranty information, service and maintenance information and reports, product manuals, and medical equipment usage information; diagnostic services for medical equipment; technical support services for medical equipment; computer services for medical equipment; providing an online-interactive website pertaining to medical equipment