Computer software for the operational management of information technology resources and information technology operations, namely, for management of physical infrastructure, virtual infrastructure, monitoring tools, servers, clients, mobile devices, public clouds, private clouds, hybrid clouds, and virtual machines; computer software platform for availability and performance management, asset management, proactive care, automation management, remote control and compliance, IT operations analytics and overall operations hub; computer software for application monitoring and management, hardware and software asset management, network monitoring and management, network device configuration and configuration backup and monitoring and management, server provisioning and monitoring and management, storage solution provisioning and monitoring and management, mobile device monitoring and management, configuration and patch management, remote monitoring and management, administrator and access session recording, standard operation procedure definition and management, runbook automation, information technology automation, alert management, ticket management, service catalog presentation, service request management, task management, incident management, problem management, change request management, self-service information technology enablement, service desk management, workflow management, private cloud provisioning and monitoring and management, public cloud provisioning and monitoring and management, hybrid cloud provisioning and monitoring and management, converged infrastructure solution provisioning and monitoring and management, virtual machine provisioning and monitoring and management, access control and privilege management including time-based access controls, resource cost measurement and management, secure remote sourcing of services, enablement of an open service marketplace, quality of service monitoring, audit compliance, service level assurance driven management for escalations and notifications, integrated IT service management platform for information technology infrastructure library (ITIL) and development and operations (DevOps) driven operations along with integration with third-party ticketing systems and monitoring tools

Providing temporary use of online, non-downloadable computer software for the operational management of information technology resources and information technology operations, namely, for management of physical infrastructure, virtual infrastructure, monitoring tools, servers, clients, mobile devices, public clouds, private clouds, hybrid clouds, and virtual machines; platform as a service (PAAS) featuring computer software platforms for availability and performance management, asset management, proactive care, automation management, remote control and compliance, IT operations analytics and overall operations hub; Providing temporary use of online, non-downloadable computer software for application monitoring and management, hardware and software asset management, network monitoring and management, network device configuration and configuration backup and monitoring and management, server provisioning and monitoring and management, storage solution provisioning and monitoring and management, mobile device monitoring and management, configuration and patch management, remote monitoring and management, administrator and access session recording, standard operation procedure definition and management, runbook automation, information technology automation, alert management, ticket management, service catalog presentation, service request management, task management, incident management, problem management, change request management, self-service information technology enablement, service desk management, workflow management, private cloud provisioning and monitoring and management, public cloud provisioning and monitoring and management, hybrid cloud provisioning and monitoring and management, converged infrastructure solution provisioning and monitoring and management, virtual machine provisioning and monitoring and management, access control and privilege management including time-based access controls, resource cost measurement and management, secure remote sourcing of services, enablement of an open service marketplace, quality of service monitoring, audit compliance, service level assurance driven management for escalations and notifications, integrated IT service management platform for information technology infrastructure library (ITIL) and development and operations (DevOps) driven operations along with integration with third-party ticketing systems and monitoring tools