Computer hardware, computer software and downloadable mobile application software for providing access to applications and services through a web operating system, portal interface or virtual private network; virtual private network operating software for remotely accessing data collected from medical and clinical laboratory analysis and instruments, namely, blood analyzers, blood gas and immunoglobin analyzers, coagulation analyzers, and medical instruments comprising blood gas, electrolyte, co-oximetry and bilirubin analyzers for analysis of blood and bodily fluids, and excluding laboratory chemical reactors, laboratory robots, instruments for detecting and measuring three-dimensional distribution of force, pressure, and density, density meters, weighing devices; computer software and mobile application software for providing access to applications and services through a web operating system or portal interface used for customer service and customer relationship management in the fields of medical and clinical laboratory analysis and instruments, namely, blood analyzers, blood gas and immunoglobin analyzers, coagulation analyzers, and medical instruments comprising blood gas, electrolyte, co-oximetry and bilirubin analyzers for analysis of blood and bodily fluids; Computer software that enables multiple users to screen share and communicate for use in providing remote technical support of software and remote technical support of online services

Providing virtual private network operating services, namely, private and secure electronic communications over a private or public computer network

Technical support services, namely, remote administration and management of in-house laboratory, computer peripheral, medical, and clinical devices, instruments and software applications; remote monitoring of laboratory, computer peripheral, medical, and clinical devices, instruments and software applications to ensure quality control and proper functioning and enable users to monitor the performance of and to provide customer support for medical and clinical laboratory analysis instruments, namely, blood analyzers, blood gas and immunoglobin analyzers, coagulation analyzers, and medical instruments comprising blood gas, electrolyte, co-oximetry and bilirubin analyzers for analysis of blood and bodily fluids; Technical support services, namely, troubleshooting of computer software problems; technical support services, namely, providing remote technical support and assistance in the nature of troubleshooting computer software problems, diagnosing computer hardware and software problems and installation of computer software; providing temporary use of on-line non-downloadable software that enables multiple users to screen share and communicate for use in providing remote technical support of software and hardware