Software as a services (SAAS) featuring software for enabling patients, caregivers, and medical personnel to coordinate patient care; software as a services (SAAS) featuring software for patient satisfaction assessments for use in the field of health care; software as a services (SAAS) featuring software that allows for mobile messaging, alerting, directory, and proximity/presence monitoring used for the integration of medical information systems and telecommunications systems and devices; software as a services (SAAS) featuring software for mobile messaging software for patient satisfaction, quality of care, discharge times, and patient wait times; software as a services (SAAS) featuring software that provides analytical reports in the healthcare field based on patient satisfaction, quality of care, discharge times, and patient wait times; software as a services (SAAS) featuring software for use by patients, caregivers and medical personnel for healthcare collaboration; software as a services (SAAS) featuring software that allows medical personnel, caregivers and patients to access real-time physician notes, lab results, and other medical-related data; software as a services (SAAS) featuring software providing real time analytical information for medical patients, caregivers and administrators to facilitate immediate issue resolution and improved outcomes