Publications, namely, printed reports in the field of business benchmarking information, contract awards, mergers and acquisitions, new captive center development and expansion activity, transaction structures and terms, industry adoption, geographic prevalence, service provider metrics, and geographic expansion by service providers, particularly in the fields of insourcing and outsourcing relating to applications development and maintenance, corporate real estate, customer relationship management, finance and accounting, human resources, information technology, business processes, and procurement; Printed market reports featuring business indexes that measure performance

Business consulting services in the field of outsourcing; business consultation services provided to government and industry, namely, insourcing and outsourcing advisory services in the fields of applications development and maintenance, corporate real estate, customer relationship management, finance and accounting, human resources, information technology and procurement; business consulting services in the fields of strategy and business case for change, operational assessments, service management and governance, mergers, acquisitions and divestitures, insourcing, shared services, outsourcing, offshoring and captive offshore; business consulting services, namely, sourcing advisory services in the fields of information technology outsourcing and business process outsourcing; business consultancy using analysis of a client's or third party's operation and performance relative to the operations and performances of other entities; business consultancy using comparative analysis of a client's or third party's performance; business consulting services in the field of cloud and digital business, namely, research, advisory, management and strategy services related to trends and disruptive technologies driving change in Cloud (in all of its forms, including Software-as-a-Service, Platform-as-a-Service, Infrastructure-as-a-Service), Mobility, Social Computing, and Advanced Analytics; Organizational change management (OCM) consulting, namely, strategy development, organizational alignment and communications, leadership coaching and end-user training related to technological, IT, Cloud and digital transformation, system implementation and upgrades in an organization; research, advisory and benchmarking services relating to digital transformation in the areas of mobile, cloud, security, big data analytics, social business, sourcing, Industry 4.0, SaaS platforms and IT infrastructure; business consulting services in the fields of robotic process automation and digital enablement