computer software for product development, project management, enabling and managing product development and project management processes, namely, collaboration, ideation, data visualization, and innovation; downloadable computer software for analyzing, tracking, managing, reporting, and optimizing data in the fields of product and project development, management, and marketing; computer software for tracking product and project goals and strategic objectives; downloadable computer software for facilitating the exchange of information via the Internet featuring collaboration tools; downloadable computer software for use in sharing information for the facilitation of collaborative working and interactive discussions; downloadable computer software for customer relationship management, not to include software relating to clearing and reconciling financial transaction services; downloadable computer software for enterprise resource planning; downloadable computer software for use in document management; downloadable computer software to allow users to collaborate and organize projects, to create lists and checklists, to comment on ongoing projects, to participate in discussions and receive feedback from others; downloadable computer software for communications management, customer service management and management of customer relations all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, none of the foregoing to include software relating to clearing and reconciling financial transaction services; downloadable computer software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, not to include software relating to clearing and reconciling financial transaction services; downloadable computer software for use in gathering and analyzing customized market research and customer and employee surveys; downloadable computer software for use in surveying, tracking, gathering, monitoring, and analyzing customer and employee data to improve customer and employee satisfaction and business operations; downloadable computer software for use in surveying, tracking, gathering, monitoring, and analyzing customer utilization of social media sites; downloadable computer software for use in text analytics to determine topics and sentiment from customer and employee feedback

software as a service (SAAS) services featuring software for product development, project management, enabling and managing product development and project management processes, namely, collaboration, ideation, data visualization, and innovation; software as a service (SAAS) services featuring software for analyzing, tracking, managing, reporting, and optimizing data in the fields of product and project development, management, and marketing; software as a service (SAAS) services featuring software for tracking product and project goals and strategic objectives; software as a service (SAAS) services featuring software for facilitating the exchange of information via the Internet featuring collaboration tools; software as a service (SAAS) services featuring software for use in sharing information for the facilitation of collaborative working and interactive discussions; software as a service (SAAS) services featuring software for customer relationship management, not to include software relating to clearing and reconciling financial transaction services; software as a service (SAAS) services featuring software for enterprise resource planning; software as a service (SAAS) services featuring software for use in document management; software as a service (SAAS) services featuring software to allow users to collaborate and organize projects, to create lists and checklists, to comment on ongoing projects, to participate in discussions and receive feedback from others; software as a service (SAAS) services featuring software for communications management, customer service management and management of customer relations all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, none of the foregoing to include software relating to clearing and reconciling financial transaction services; software as a service (SAAS) services featuring software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, not to include software relating to clearing and reconciling financial transaction services; software as a service (SAAS) services featuring software for use in gathering and analyzing customized market research and customer and employee surveys; software as a service (SAAS) services featuring software for use in surveying, tracking, gathering, monitoring, and analyzing customer and employee data to improve customer and employee satisfaction and business operations; software as a service (SAAS) services featuring software for use in surveying, tracking, gathering, monitoring, and analyzing customer utilization of social media sites; software as a service (SAAS) services featuring software for use in text analytics to determine topics and sentiment from customer and employee feedback