Providing temporary use of online non-downloadable cloud computing software for managing and maintaining customer complaint life cycles in accordance with regulations, including intake, investigation, root cause analysis and reporting to global regulatory agencies; providing temporary use of online non-downloadable cloud computing software for tracking, managing, and reporting on quality management incidents and global regulatory compliance; providing temporary use of online non-downloadable cloud computing software for tracking and managing training requirements and employee training records; providing temporary use of online non-downloadable cloud computing software that allows users to access, prepare, manage, maintain, and store regulatory-compliant documents and document templates; providing temporary use of online non-downloadable cloud computing software for managing and maintaining customer complaint life cycles in accordance with FDA regulations, including intake, investigation, root cause analysis and reporting to regulatory agencies; providing temporary use of online non-downloadable cloud computing software for tracking, managing, and reporting on quality management incidents and regulatory compliance; providing temporary use of online non-downloadable cloud computing software for tracking and managing training requirements and employee training records; providing temporary use of online non-downloadable cloud computing providing tools for collaboration and the social connectivity; providing tools for storing regulatory content software that allows users to access, prepare, manage, maintain, and store regulatory-compliant documents and document templates; Application services provider (ASP), namely, hosting computer software application of others for use in managing and maintaining customer complaint life cycles in accordance with FDA regulations, including intake, investigation, root cause analysis and reporting to regulatory agencies, tracking, managing, and reporting on quality management incidents and regulatory compliance, tracking and managing training requirements and employee training records, and accessing, preparing, managing, maintaining, and storing regulatory-compliant documents and document templates