Educational services, namely, conducting classes, seminars, workshops, teleconferences and individual and group coaching in the fields of sales improvement, communication skills, motivation, customer service, self-improvement, management, leadership training and distributing written and electronic instructional materials in connection therewith; and Providing on-line nondownloadable books and newsletters in the fields of sales improvement, communication skills, motivation, customer service, self-improvement, business management, leadership training, personal and professional inspiration and achievement and developing self-esteem