customer service management services for others; social media strategy and marketing consultancy focusing on helping clients create strategic relationships with their customers; management of telephone call centers for others; on-line consumer interaction and support services for others by way of internet-based chat, mobile text messaging, interactive voice recording, email, and web self-serve, namely, providing consumer product and service information via the internet; customer service management services for others via social media; on-line customer-based social media brand marketing services; online business research services that allow users to analyze consumer interaction on the internet; operation of telephone call centers for others; media monitoring services, namely, monitoring print media, television, radio, and other media for customer-specified topics, gathering relevant content on those topics, and providing documentation and analysis of that media content to others for business purposes; business information services, namely, providing compilation of data in the nature of call recordings analytics, user experience, feedback, quality and process improvement, business and consumer insight for business purposes

application service provider (ASP), namely, hosting computer software applications of others; software as a service (SAAS) services featuring software for use in customer service management for others by analyzing consumer interaction on the internet, print media, television, radio, and other media for business purposes