Customer service management services for others; social media strategy and marketing consultancy focusing on helping clients create strategic relationships with their customers; management of telephone call centers for others; on-line consumer interaction and support services for others by way of internet-based chat, mobile text, interactive voice recording, email, and web self-serve, namely, providing consumer product and service information via the internet; customer service management services for others via social media; on-line customer-based social media brand marketing services; online business research services that allow users to analyze consumer interaction on the internet; operation of telephone call centers for others; media monitoring services, namely, monitoring print media, television, radio, and other media for customer-specified topics, gathering relevant content on those topics, and providing documentation and analysis of that media content to others for business purposes; business information services, namely, providing compilation of data in the nature of call recordings analytics, user experience, feedback, quality and process improvement, business and consumer insight for business purposes