Providing an artificial intelligence robot controller that connects the controller to a plurality of incoming dial up phone numbers of an entity (such as the IRS) which entity usually puts incoming calls on hold for long periods of time such as an hour. The user of the service is connected to an existent connected phone line to the entity so as to shorten the expected wait time for reaching the customer service representative. Optionally the user can bid out the position to grab the next answered line in front of other users

Telecommunication services in the nature of a call waiting and forwarding feature facilitated by the operation of artificial intelligence robot controller systems resembling human cognitive processes that connects the controller to a plurality of incoming dial up phone numbers purposed to either shorten the expected wait time or to provide the consumer with the option of bidding out the call position to grab the next answered line in front of other users