Electronic publications in the nature of manuals, specifications, guides and data sheets in downloadable form or recorded on computer media, which feature information pertaining to the control and management of network usage, the analysis and monitoring of networks, network traffic, and network usage, and the detection, diagnosis and correction of network issues and problems; Computer software and hardware devices used to manage, monitor, analyze and report the performance of computer applications, information technology service delivery to customers, network-based packet flows, information systems infrastructures, computer network infrastructures and equipment, and telecommunications network infrastructures and equipment; computer software and hardware devices used to provide monitoring for computer applications, information technology service delivery to customers, information systems infrastructures, computer network infrastructures and equipment and telecommunications network infrastructures and equipment; computer software and hardware devices used for automated analytics and troubleshooting for application and network performance management and management of information technology service delivery to customers; Computer software and network hardware that utilizes sampling techniques and probe-like functionality in the control and management of network usage, the analysis and monitoring of networks and network usage, and the detection, diagnosis and correction of network issues and problems for understanding the infrastructure dependencies of network-based services, and providing visibility of the health and performance of those services across the infrastructure

Providing on-line information in the fields of technical support of electronic communications networks and monitoring of network systems, namely, the control and management of network usage, the analysis and monitoring of networks, network traffic and network usage, and the detection and diagnosis of network issues and problems; providing a web site featuring information in the fields of technical support of electronic communications networks and monitoring of network systems, namely, about the control and management of network usage, the analysis and monitoring of networks, network traffic and network usage, and the detection and diagnosis of network issues and problems