Computer software for managing secure communications over computer networks and global computer networks; Computer software for audio and video screen capture; Computer software for creating a screencast; Computer software for troubleshooting, configuring, or supporting a computer via electronic communications networks; Computer software for facilitating technical support for personal computers conducted via electronic communications networks; Computer software for the transmission, reception, coding or decoding of voice, data or multimedia content to allow remote access to, monitoring of, or control of, computer hardware, computer software or electronic communications devices; Computer software for use on computers and devices for accessing, viewing, and controlling remote computers and devices; Computer software for use in discovering, monitoring, auditing, searching, tracking, analyzing, alerting and reporting data in the fields of information technology management and remote support; Computer software for accessing remote computers and computing devices, to upload, download and exchange files, to transmit data, graphics, audio and/or video, to create, offer, host, and deliver online meetings, demonstrations, presentations and discussions, to provide remote support and monitoring tools for information technology, and to provide a content management systems in the fields of online technical support, customer relations, customer support, and workflow management