providing software as a service (SaaS), namely, providing online non-downloadable software for the management, organization, collaboration, and sharing of content, communications, and information in the fields of customer relationship management (CRM), content management, and life sciences clinical trial document collection, management, and analysis; software as a service (SAAS) for use in customer relationship management (CRM); software as a service (SAAS) for use in the management, organization, collaboration, and sharing of content, communications, and information in the fields of customer relationship management (CRM), content management, and life sciences clinical trial document collection, management, and analysis; software as a service (SAAS) for maintaining document control; software as a service (SAAS) services for document management and content management; software as a service (SAAS) featuring quality management software; providing temporary use of non-downloadable software used to perform quality control management of business operations; computer services, namely, providing temporary use of non-downloadable software for users to create, edit, manage, store, retrieve, access, track, profile, categorize, search, publish, archive, deliver, administer, modify and control files, text, images, electronic content, and data