providing software as a service (SaaS) featuring software for use in database management and content access, sharing, organization, and management in the fields of customer relationship management (CRM) and marketing programs; providing software as a service (SaaS) featuring software for use in the fields of customer relationship management (CRM), marketing programs, regulated content management, and life sciences clinical trial document collection, management, and analysis; providing software as a service (SaaS) featuring software that enables users to enter, access, track, manage, analyze, monitor, and generate information and reports regarding customer relationship information, clinical trial documents, and content; providing software as a service (SaaS) featuring software for document management; software as a service (SAAS) services featuring software for the collection, editing, managing, organizing, modifying, bookmarking, transmission storage and sharing of data and information; software as a service (SAAS) services featuring software for providing users the ability to create, modify, edit, share, manage, store, and view electronic media or information over the Internet or other communications network; platform as a service (PAAS) featuring computer software platforms for data management; computer services, namely, providing temporary use of non-downloadable software for users to create, edit, manage, store, retrieve, access, track, profile, categorize, search, publish, archive, deliver, administer, modify and control files, text, images, electronic content, and data; online portal services, namely, providing temporary use of on-line non-downloadable software development tools; platform as a service (PAAS) services featuring computer software platforms for use in the creation, development, operation and testing of software applications; all of the foregoing for the purposes of providing solutions for the management of clinical trial documents, regulatory documents and filings and submissions, quality management documentation and claims management documentation, and for the purposes of providing solutions for customer relationship management ("CRM")