software, downloadable or pre-recorded via electronic communications networks and wireless device, in the nature of a mobile application; downloadable software; downloadable applications for mobile digital devices; mobile phone application software; software for telecommunication devices; computer databases; computer software; smart phone applications and software relating thereto; apparatus for recording, transmission or reproduction of sound or images or data of any kind; radio and television apparatus and instruments, all for reception and transmission; communications and telecommunication apparatus and equipment; telecommunications apparatus to enable connection to the Internet; mobile telephones, telephone apparatus, headphones and chargers; modems

Outsourcing services for business assistance; business process outsourcing services, namely, outsource service provider in the field of business management and business operation; outsource service provider in the field of business administrative management for companies; outsourcing services in the nature of arranging service contracts for others in the field of business operations and business analytics; outsourcing services in the nature of arranging service contracts for others in the field of customer relationship management; outsourcing services in the nature of arranging service contracts for others; outsource service provider, namely, procuring contracts for the sale of goods for others; providing in the nature of operation of telephone call centre and telephone contact call centre services for third parties and procurement of contracts for third parties for telephone call centre and telephone contact call centre services; operation and management of telephone call centres for others; personnel recruitment services; call centre services, namely, providing business support staff services for telephone call centres; operation of call centre services provided for others, namely, telephone call centres in the field of marketing studies for providing information to customers, and for dealing with complaints by responding to customers inquiries for others in the field of insurance services, financial services, retail and telecommunications, and operating and managing emergency hotlines in the nature of telephone call centres for dealing with emergency consumer complaints and inquiries; business account management; data processing, business data analysis and data management services in the nature of data compiling and analyzing relating to call centre service management; consulting and support services in the nature of providing marketing analytics; business consultation, namely, strategic marketing analysis, promoting the goods and services of others through a global computer network, computerised database management, direct mail advertising, telemarketing; customer service management for others; customer account management for others for business purposes; human resource management, monitoring for business purposes, advice and consultancy; sales administration support services, namely, business administration support services in the field of sales; management of communications networks, namely, telecommunications network management services in the nature of the operation, administration and management of telecommunication systems call centre services networks for others; sales management services; lead generation services; compilation of information into computer databases; retail store and on-line retail store services featuring quadruple play services, namely, the broadband, mobile, fixed line telephone and paid TV telecommunication transmission services, of others

financial services; banking services; insurance services; provision of information on insurance products; insurance renewal services; insurance claim assessment, processing, and administration; debt and payment collection services

Electronic communications, namely, electronic transmission of messages, information and data; telecommunication services, namely, provision of telephone communications for call centres providing chat rooms, chat lines, web chats and forums for the transmission of messages among computer users; provision of telephone communication services for fixed line and mobile telephones; provision of email services for others, namely, electronic transmission and forwarding of email; audio visual communication services, namely, electronic transmission of audio and visual data; data communication services, namely, data communication by electronic communication terminals, radio and telephone; quadruple play services, namely, sale of broadband, mobile, fixed line telephone and paid TV services on behalf of others; all of the aforesaid services being provided for third parties

Providing training of call centre personnel in the field of operation of call centres and customer service

IT support services, namely, help desk services, monitoring technological functions of computer network systems, and troubleshooting of computer software problems; providing IT and communications infrastructure, namely, providing computer facilities for the electronic storage of digital data and providing backup computer programs and facilities; disaster recovery services, namely, computer data recovery services and computer disaster recovery planning

Services in the nature of reviewing standards and practices for monitoring and ensuring compliance with financial and insurance regulations