Management and support services for audio and video collaboration and conferencing systems and networks, namely, remote monitoring and maintenance on performance of equipment in the nature of monitoring devices to determine variance in their expected operating state, and remote access by authorized engineers to remedy such variance as well as proactively manage systems; providing for remote fault/event management and operation, incident and problem management, namely, provision of remote help desk services for IT infrastructure, operating systems, database systems and web applications; computer monitoring services, namely, provision of alert and incident reports along with root cause analysis, and system configuration management

Management and support services for audio and video collaboration and conferencing systems and networks, namely, remote monitoring and maintenance on performance of equipment in the nature of monitoring computerized audio and video conferencing system devices to determine variance in their expected operating state, and remote access by authorized engineers to remedy such variance as well as proactively manage systems; providing for remote fault/event management and operation, incident and problem management, namely, provision of remote help desk services for IT infrastructure, operating systems, database systems and web applications; computer monitoring services, namely, provision of alert and incident reports along with root cause analysis, and system configuration management