Computer software for providing an on-line database in the field of transaction processing to upload transactional data, provide statistical analysis, and produce notifications and reports; Computer software for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; Computer software for providing a business intelligence platform for enterprises and communication service providers (CSPs) that provides advanced analytics and real-time dashboard views into the health and performance of the entire organization so that the user companies can improve customer experience while increasing revenues and profits that may be downloaded from a global computer network; Computer software for providing a business intelligence platform for enterprises and communication service providers (CSPs) that provides advanced analytics and real-time dashboard views into the health and performance of the entire organization so that the user companies can improve customer experience while increasing revenues and profits; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface