Customer service management services, namely, supporting and enabling consumers to engage with corporations; Customer service management for others, namely, providing a service that allows customers to interact with businesses; Social media strategy and marketing consultancy focusing on helping clients create strategic relationships with their customers; Management of telephone call centers for others; On-line consumer interaction and support services for others by way of Internet-based chat, mobile text messaging, interactive voice recording, email, and web self-serve, namely, providing consumer product and service information via the Internet; Customer service management services for others via social media; On-line customer-based social media brand marketing services; Online business research services; Operation of telephone call centers for others; Media monitoring services, namely, monitoring print media, television, radio, and other media for customer-specified topics, gathering relevant content on those topics, and providing documentation and analysis of that media content to others for business purposes; Business information services, namely, providing compilation of data in the nature of call recordings analytics, user experience, feedback, quality and process improvement, business and consumer insight