Software relating to customer service management, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; software relating to advertising and marketing, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; software relating to the unification of communication channels across multiple platforms; digital telephone platforms and software, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic transmission of voice data; data processing software for graphic representations; computer software downloaded from the internet, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data, application software for social networking services via internet; computer software for use in providing multiple user access to a global computer information network; software relating to advertising and marketing, software relating to the unification of communication channels across multiple platforms, digital telephone platforms and software, data processing software for graphic representations, computer software downloaded from the Internet, application software for social networking services via Internet, computer software for use in providing multipole user access in a global computer network, computer programs for use in telecommunications; instruction and training manuals in electronic format relating to the aforesaid; electronic newsletters; computer programs for use in telecommunications, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management, use in electronic storage of data and use in electronic transmission of voice data; instruction and training manuals recorded on electronic media relating to the aforesaid; downloadable electronic newsletters in the field of software relating to an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management, use in electronic storage of data and computer technology; software relating to advertising and marketing, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management, use in electronic storage of data and in electronic transmission of voice data; software relating to the unification of communication channels across multiple platforms, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management, use in electronic storage of data and in electronic transmission of voice data; digital telephone software, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management, use in electronic storage of data and in electronic transmission of voice data; Electronic publications, namely, manuals and training materials featuring information relating to an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data recorded on computer media; downloadable electronic newsletters in the field of an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; software relating to the unification of communication channels across multiple platforms, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; digital telephone platforms and software, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; data processing software for graphic representations, computer software downloaded from the internet, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; application software for social networking services via internet, namely, an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data; computer software for use in providing multiple user access to a global computer information network, computer programs for use in telecommunications, namely an operator user interface for query management and a customer facing interface for webchat hosting, and for use in database management and use in electronic storage of data

Advertising services; business functions, namely, business operation, business administration and office functions; the bringing together, for the benefit of others, of a variety of goods enabling customers to conveniently view and purchase those goods from a general merchandise catalogue by mail order or by telecommunication or from a general merchandise Internet website, those goods being software relating to customer service management; provision of information and advice to consumers regarding the selection of products and items to be purchased; administration of a customer loyalty program which provides free or discounted access depending on the number of end users; collection and analysis of quality metric data for large end enterprise businesses and businesses for business purposes; provision of information to customers and advisory assistants in relation to the selection of goods; customer loyalty schemes; collection of data; collection and systemisation of information into computer databases; business data analysis services; business data analysis

Arranging and conducting of colloquiums, conferences, congresses, seminars, symposiums and workshops and training in the field of correct and enhanced software system use; arranging and conducting of courses of instruction, lectures, demonstrations, educational exhibitions, presentations and seminars in the fields of customer services computer software, customer service management, advertising and marketing, communication software, digital telephone platforms and software, data processing software for graphic representations; information, advisory and consultancy services relating to the foregoing