Downloadable computer software for accessing, using and controlling computer systems, software and handheld electronic devices, namely, accessing computers remotely via screen sharing and enabling remote control of computer systems and handheld electronic devices, enabling desktop and server support of operating systems, enabling remote assistance to and from mobile devices, enabling camera sharing to troubleshoot computer systems and handheld electronic devices, enabling remote execution of software administrative tools for computer systems and handheld electronic devices, providing access to chat support systems, enabling file transfers, conducting online meetings and presentations, administration of computer networks, recording videos of remote support sessions and presentations, and accessing unattended endpoints in the nature of servers, point-of-sale-systems, and managed desktop computer systems; computer software for monitoring performance, diagnosing systemic issues, and troubleshooting systemic problems for computer systems and software; computer software for administering and auditing computer systems and software, namely, computer software for administration of computer networks and software for monitoring performance and reporting systemic issues for computer systems; computer software for delivering and deploying software applications and data over the Internet and to users; computer software for educating users concerning the use of computer software in the nature of providing access to chat support sessions; computer software for installing and uninstalling computer software

Providing temporary use of on-line non-downloadable computer software, accessible via the Internet, for providing remote support in the nature of troubleshooting of computer software and hardware problems and enabling users' access to the computer systems and software of others; software as a service, namely, hosting computer software for use by others for providing and performing remote support services in the nature of troubleshooting of computer software and hardware problems; providing temporary use of on-line non-downloadable computer software for use in accessing, using and controlling computer systems, software and handheld electronic devices, namely, accessing computers remotely via screen sharing and enabling remote control of computer systems and handheld electronic devices, enabling desktop and server support of operating systems, enabling remote assistance to and from mobile devices, enabling camera sharing to troubleshoot computer systems and handheld electronic devices, enabling remote execution of software administrative tools for computer systems and handheld electronic devices, providing access to chat support systems, enabling file transfers, conducting online meetings and presentations, administration of computer networks, recording videos of remote support sessions and presentations, and accessing unattended endpoints in the nature of servers, point-of-sale-systems, and managed desktop computer systems, for monitoring performance, diagnosing systemic issues and troubleshooting systemic problems for computer systems and software, for administering and auditing computer systems and software in the nature administration of computer networks and software for monitoring performance and reporting systemic issues for computer systems, for delivering and deploying software applications and data over the Internet, for educating users concerning the use of computer software in the nature of providing access to chat support sessions, and for use in installing and uninstalling computer software