Educational services, namely, educational programs and training programs in the fields of methodologies and techniques for sales effectiveness, sales improvements, sales strategies, account management, customer relationship and support management, sales processes, analytics, sales renewals, and marketing strategies; education and training programs in the field of software and technology; consulting services in the field of sales force training

Providing temporary use of on-line non-downloadable software to deliver coaching and insights to knowledge workers for business process improvement in the areas of sales, marketing, project management, product management, and customer support; providing temporary use of on-line non-downloadable software for automated training programs; providing temporary use of on-line non-downloadable software used to perform sales effectiveness training and to reinforce methodologies for sales effectiveness; providing temporary use of on-line non-downloadable software for automated training programs; providing temporary use of on-line non-downloadable software for interactive, self-paced learning, self-assessment and self-certification; providing temporary use of on-line non-downloadable software for assessing sales opportunities, developing business and sales strategies, and for reviewing opportunity and account plans; providing temporary use of on-line non-downloadable software for automated sales coaching, namely, identifying risks and vulnerabilities for each business opportunity, and identifying and defining relationship and selling strategies for each buyer; providing temporary use of on-line non-downloadable software for identifying and building strategic business and customer relationship; providing temporary use of on-line non-downloadable software for collaboration among internal sales teams, and with customers; providing temporary use of on-line non-downloadable software for automation of account plans and integration with customer relationship management (CRM) programs; providing temporary use of on-line non-downloadable software for providing sales opportunity alerts and integration with feeds from social networking web sites; providing temporary use of on-line non-downloadable software for identifying, monitoring and tracking customer contract renewals; providing temporary use of on-line non-downloadable software for sales team performance analysis and forecasting; providing temporary use of on-line non-downloadable software for sales cycle and sales pipeline monitoring, analysis and forecasting; providing temporary use of on-line non-downloadable software for predictive sales analytics; technical support services, namely, troubleshooting of computer software problems; installation, maintenance, and updating of computer software; consulting services in the field of software and computer technology