Downloadable computer software, namely, computer software for business information and communications management, business database management, customer service management and management of customer relations all of the foregoing directed to the fields of customer support, customer relationship management, customer service and customer engagement; Software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service and customer engagement; Transponders

Advertising by transmission of on-line publicity for third parties through electronic communications networks; Business administration and management; Cooperative advertising and marketing services by way of solicitation, customer service and providing marketing information via web sites on a global computer network; Customer relationship management; Customer service management for others; Development of marketing strategies, concepts and tactics, namely, audience development, brand awareness, customer relations, online community building and digital word of mouth communications; Marketing services; On-line advertising and marketing services; Online advertising via a computer communications network; Organization of exhibitions and events for commercial or advertising purposes; Total quality management services, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction