Computer software and computer software applications and downloadable computer software and computer software applications, namely, autonomic and cognitive computerized engineering technology for providing management, control, information, support and answers to search queries relating to IT infrastructure and connected computer apparatus and for automatically and autonomously responding to and resolving IT infrastructure issues; cognitive intelligence computer systems composed of computer hardware, natural language processing software, semantic understanding computer application software that interacts with users and interprets and understands user instructions, speech recognition computer application software, and autonomic resolution systems composed of computer hardware and applied software that enable computer systems to learn from, mine and categorize data and other inputs; downloadable software for object oriented programming; and computer application software for logic programming, database management and word processing

Software as a service services featuring software, namely, autonomic and cognitive computerized engineering technology for providing management, control, information, support and answers to search queries relating to IT infrastructure and connected computer apparatus and for automatically and autonomously responding to and resolving IT infrastructure issues; providing temporary use of on-line, non-downloadable software and web applications for assisting users in obtaining information and navigating through support services and help desk services, all in the field of cognitive intelligence and artificial intelligence