Providing online non-downloadable software for customer relationship management (CRM) that manages and keeps track of communications, correspondence, notes, files, and address book contact information; providing online non-downloadable software for website content management; website design and development for others; design, development, coding, and implementation of websites for others; providing online non-downloadable software for supporting and managing the creation and sending of bulk electronic mail which customers can use to design and send out email advertising and promotional campaigns, to track what happens to emails after they are sent out, to develop and manage multiple email lists, and to manage bounces and unsubscribes, and to target specific customers with particular promotional emails