Outsourcing services; business research, analysis and intelligence services; market research, analysis and intelligence services; multi-lingual customer contact center services for managing end customer interactions across channels spanning the entire customer lifecycle via email, voice, and real time chat; Business services, namely, management of customer sales and service processes and personnel providing through integrated Internet and telecommunications contact center services, automatic call distribution and interactive voice, speech and text response system services to businesses in the nature of management and operation of integrated Internet and telecommunications contact centers for others; Business assistance services, namely, customer interaction services in the fields of pre-sales query resolution, inside sales, post-sales support, technical support, customer satisfaction and refunds, and dispute escalation resolution; Business process outsourcing services in the fields of customer relationship and service management, on-line customer-based social media brand marketing services, accounts receivable billing services, administration, billing and reconciliation of accounts on behalf of others, providing office functions, business research, marketing, and sales promotion